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SUPPORT CENTER

General

Course Selection

Online Learning

Contact & Support

Classes

Registration and Payment

LanguageCert Exams & Courses

Duolingo English Test Courses

IELTS & TOEFL Courses

Pronunciation Courses

Technical English Courses

General English Courses

Cambridge Preparation Courses

Corporate Courses

Placement Test

Have you been able to resolve your doubts? If not, you can contact us at: info@usacademy.es

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General

  • What is USAcademy?
    USAcademy is an online language learning institution that offers a wide range of courses, including LanguageCert and Duolingo preparation courses, IELTS and TOEFL preparation courses, Cambridge English courses, pronunciation courses, technical English courses, general English courses, and conversation courses.

  • Are you an official examination center?
    Yes, we are an official examination center for LanguageCert exams. Students can register for the exam through us whether it is on-site or online.

  • Do you offer private and group classes?
    Yes, we offer both private and group classes. The classes can be one hour, two hours, or three hours per week. Students pay every four weeks. We also have three-month and six-month courses available with an extra discount.

  • Do you offer corporate courses?
    Yes, we offer corporate courses that are subsidized by FUNDAE. Our corporate courses are limited to five students per group and we offer a placement test for the company. We prefer customized, tailor-made courses for the company no matter what sector they are in.
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Course Selection

  • How do I choose the right course for me?
    To choose the right course for you, consider your goals and objectives for learning English. For example, if you are preparing for an exam, choose a preparation course for that exam. If you want to improve your general English skills, choose a general English course or a conversation course. Our website also includes detailed information about each course to help you make a decision.

  • Can I switch courses if I am not satisfied?
    Yes, you can switch courses if you are not satisfied. Please contact us at info@usacademy.es to discuss your options and we will assist you.

  • Can I take more than one course at a time?
    Yes, you can take more than one course at a time. However, we recommend starting with one course and then adding additional courses as needed.
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Online Learning

  • How do the online classes work?
    Our classes are held via Zoom. You will need a computer or tablet with a webcam and a stable internet connection to participate in the classes.

  • Can I access the classes from my phone?
    Yes, you can access the classes from your phone by downloading the Zoom app and using the provided login information.

  • Can I share my screen during a Zoom meeting or class?
    Yes, you can share your screen during a Zoom meeting or class by clicking the “Share Screen” button in the Zoom app. This allows other participants to see what is on your screen.

  • Can I use Zoom for one-on-one conversations?
    Yes, Zoom can be used for one-on-one conversations as well as group meetings and classes.

  • Is Zoom free to use?
    Yes, the basic version of Zoom is free for students to use. This allows them to join meetings and classes without any cost. 

  • Is Zoom secure?
    Zoom uses encryption to protect the privacy and security of its users. However, it is always best to use secure passwords and follow best practices for online security to protect your personal information.
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Contact and Support

  • How can I contact USAcademy if I have a question or concern?
    You can contact our academy by email at info@usacademy.es, by phone at +34 644 717 986 / +34 914 218 154, or through our website contact form. Our team is available to assist you with any questions or concerns you may have.

  • Do you offer support for students after the course is completed?
    Yes, we offer support for students even after the course is completed. This may include access to additional study materials, practice tests, or other resources to help you continue improving your English skills.

  • Can I contact the instructor directly if I have a question about the course?
    Yes, you can contact the instructor directly via email if you have a question about the course. The instructor’s contact information will be provided to you when you register for the course.
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Classes

  • What are the class sizes?
    Our group classes are limited to five students per group. Private classes are one-on-one with the instructor.

  • Can I choose the schedule for my classes?
    Yes, you can choose the schedule for your classes when you register for a course. We offer classes at various times throughout the week to accommodate different schedules. If you can’t find a schedule that works best for you, you can create a new group by contacting us at info@usacademy.es. We will have 7 business days to either start the group or you’ll receive a full refund.

  • Can I switch to a different course or schedule if I am not satisfied?
    Yes, you can switch to a different course or schedule if you are not satisfied. Please contact us at info@usacademy.es to discuss your options and we will assist you.
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Registration and Payment

  • How do I register for a course?
    To register for a course, please visit our website and choose the course you are interested in. Then, follow the instructions to complete the registration process.

  • How do I pay for a course?
    Payment can be made through our website using a credit or debit card or PayPal. If you have any issues with payment, please contact us at info@usacademy.es and we will assist you.

  • Can I get a discount on my course?
    We offer a discount on our three-month and six-month courses. Additionally, corporate courses may be eligible for subsidies through FUNDAE.
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LanguageCert Exams & Courses

  • What are LanguageCert Exams?
    LanguageCert Exams are English language proficiency exams developed by LanguageCert, a leading provider of language certification services. The exams are recognized by employers and educational institutions worldwide as a proof of English proficiency.

  • Can I take a LanguageCert Exam through USAcademy?
    Yes, you can take a LanguageCert Exam through our academy. We are an official examination center for LanguageCert Exams and can assist with the registration process.

  • How do I prepare for a LanguageCert Exam?
    We offer LanguageCert preparation courses to help students prepare for the exam. These courses are designed to cover all the necessary skills and knowledge required to succeed on the exam.

  • What types of LanguageCert Exams do you offer?
    We offer the LanguageCert International ESOL exams, which are available at six levels: A1 Preliminary, A2 Access, B1 Achiever, B2 Communicator, C1 Expert, and C2 Mastery. These exams cover all four language skills: listening, speaking, reading, and writing.

  • How do I register for a LanguageCert Exam?
    To register for a LanguageCert Exam through our academy, please contact us at info@usacademy.es and we will assist you with the registration process. As an official examination center for LanguageCert Exams, we can help students register for the exams and provide the necessary information and support.

  • How do I know which level of the LanguageCert Exam is right for me?
    To determine which level of the LanguageCert Exam is right for you, we recommend taking a placement test or consulting with one of our instructors. The placement test or instructor will assess your current English skills and recommend the appropriate level for you.
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Duolingo English Test Courses

  • What is the Duolingo English Test?
    The Duolingo English Test is a language proficiency test developed by Duolingo, a popular language learning platform. The test is designed to assess a person’s English skills through a combination of multiple-choice questions and a speaking and writing component.

  • Can I take the Duolingo English Test through your academy?
    No, you will need to register for the Duolingo English Test directly through the official Duolingo website. USAcademy offers preparation courses for the Duolingo English Test, but we do not administer the test itself.

  • How do I register for the Duolingo English Test?
    To register for the Duolingo English Test, please visit the official Duolingo website. You will need to create an account and provide the necessary information to complete the registration process.

  • Is the Duolingo English Test accepted by employers or educational institutions?
    The Duolingo English Test is accepted by a growing number of employers and educational institutions as proof of English proficiency. However, it is always best to check with the specific employer or institution to confirm that they accept the test.
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IELTS and TOEFL Courses

  • What are the IELTS and TOEFL exams?
    The IELTS (International English Language Testing System) and TOEFL (Test of English as a Foreign Language) are two of the most widely-recognized English language proficiency exams. They are accepted by employers and educational institutions worldwide as a proof of English proficiency.

  • Can I take the IELTS or TOEFL exam through your academy?
    While we do not administer the IELTS or TOEFL exams, we do offer preparation courses to help students succeed on these exams. Please visit the official websites for the IELTS and TOEFL exams to register for the exam.

  • How do I prepare for the IELTS or TOEFL exam?
    We offer preparation courses for the IELTS and TOEFL exams to help students succeed on these exams. These courses are designed to cover all the necessary skills and knowledge required to pass the exam.
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Pronunciation Courses

  • What is the focus of your pronunciation courses?
    Our pronunciation courses focus on helping students improve their pronunciation of English sounds, stress, and intonation. The course material is tailored to the specific needs of the students, taking into account their first language and any challenges they may be facing with English pronunciation.

  • Do I need to have a certain level of English to take a pronunciation course?
    Our pronunciation courses are suitable for students of all levels of English. The course material is tailored to the specific needs of the students, so it does not matter what level of English they are starting from.

  • How long is a pronunciation course?
    The duration of a pronunciation course varies depending on the number of hours per week and the specific needs of the students. Our courses range from short-term courses that last only a few weeks to longer courses that last several months.

  • Can I take a pronunciation course online or do I have to come to your academy?
    Our pronunciation courses are available online via Zoom.
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Technical English Courses

  • What is the focus of your Technical English courses?
    Our Technical English courses are designed to help students improve their English language skills in a technical context. The courses cover specialized vocabulary and concepts relevant to a variety of technical fields, such as engineering, science, and technology.

  • Do I need to have a technical background to take a Technical English course?
    While a technical background may be helpful, it is not required to take a Technical English course. The course material is designed to be accessible to students of all backgrounds and levels of English proficiency.

  • How long is a Technical English course?
    The duration of a Technical English course varies depending on the number of hours per week and the specific needs of the students. Our courses range from short-term courses that last only a few weeks to longer courses that last several months.
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General English Courses

  • What is the focus of your General English courses?
    Our General English courses are designed to help students improve their overall English language skills. The courses cover a wide range of topics and skills, including grammar, vocabulary, speaking, listening, reading, and writing.

  • Do I need to have a certain level of English to take a General English course?
    Our General English courses are suitable for students of all levels of English. The course material is tailored to the specific needs of the students, so it does not matter what level of English they are starting from.

  • How long is a General English course?
    The duration of a General English course varies depending on the number of hours per week and the specific needs of the students. Our courses range from short-term courses that last only a few weeks to longer courses that last several months.
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Cambirdge Preparation Courses

  • What are Cambridge exams?
    Cambridge exams are English language proficiency exams developed by Cambridge Assessment English, a department of the University of Cambridge. The exams are recognized by employers and educational institutions worldwide as proof of English proficiency.

  • Can I take a Cambridge exam through your academy?
    While we do not administer Cambridge exams, we do offer preparation courses to help students succeed on these exams. Please visit the official Cambridge website for more information on registering for a Cambridge exam.

  • How do I prepare for a Cambridge exam?
    We offer preparation courses for Cambridge exams to help students succeed on these exams. These courses are designed to cover all the necessary skills and knowledge required to pass the exam.

  • What types of Cambridge exams do you offer preparation courses for?
    We offer preparation courses for a variety of Cambridge exams, including the Cambridge English: First (FCE), Cambridge English: Advanced (CAE), and Cambridge English: Proficiency (CPE) exams.
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Corporate Courses

  • Who is eligible for corporate courses?
    Our corporate courses are available to companies of any size and in any sector.

  • How do I register my company for a corporate course?
    To register your company for a corporate course, please contact us at corporate@usacademy.es and provide the necessary information about your company and the employees who will be taking the course. We will then provide you with a quote and assist with the registration process.

  • Can the course be customized to fit the needs of my company?
    Yes, we offer tailor-made courses for companies to ensure that the material covered is relevant and meets the specific needs of the company and its employees.

  • What is the maximum number of students per corporate course?
    The maximum number of students per corporate course is five.

  • Can the course be customized to fit the specific needs of my company?
    Yes, we offer tailor-made courses for companies to ensure that the material covered is relevant and meets the specific needs of the company and its employees.

  • Can the course be delivered at my company’s location or do employees have to come to your academy?
    The course can be delivered at your company’s location if desired. Alternatively, employees can attend the classes online.

  • Is there a minimum number of employees required for a corporate course?
    There is no minimum number of employees required for a corporate course. However, the price may vary depending on the number of employees participating in the course.

Placement Test

Part 1: Written Placement Test

  • What is the written placement test?
    The written placement test is a multiple-choice test that assesses the student’s current level of English proficiency. It covers areas such as grammar, vocabulary, and reading comprehension.
  • Is the written placement test available online?
    Yes, the written placement test is available on our website. Simply visit the website and click on the “Free Test” tab to access the test.
  • How long does the written placement test take?
    The written placement test takes approximately 10-30 minutes to complete.
  • How will I receive my results from the written placement test?
    Your results from the written placement test will be sent to you via email within minutes of completing the test.
  • Can I retake the written placement test if I am not satisfied with my results?
    Yes, you can retake the written placement test if you are not satisfied with your results. Simply visit the website and click on the “Free Test” tab to access the test again.
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Part 2: Spoken Placement Test

  • What is the spoken placement test?
    The spoken placement test is a short phone conversation with one of our trained instructors. The conversation will assess your speaking and listening skills, as well as your overall level of English proficiency.
  • How do I schedule a spoken placement test?
    To schedule a spoken placement test, please contact us via email or phone. Our team will be happy to schedule a time that is convenient for you.
  • How long does the spoken placement test take?
    The spoken placement test typically takes 5-10 minutes.
  • Can I take the spoken placement test with a friend or family member?
    No, the spoken placement test must be taken individually.
  • Can I retake the spoken placement test if I am not satisfied with my results?
    Yes, you can retake the spoken placement test if you are not satisfied with your results. Simply contact us to schedule a new time for the test.